Customer Service Jobs
Customer service or contact centre roles are hard to recruit for many reasons. We help employers improve their hiring strategies to attract and retain higher-quality candidates.
The perception problems with customer service roles
Customer service jobs have long suffered from some of the highest levels of employee turnover. Not everyone is suited to this type of work, and as a result, many will leave when the reality of the role becomes clear.
With nearly full employment and a vast range of job options open to younger people, competition for applicants is intense. Changing the perception of these roles and overcoming negative associations with contact centre work isn't easy.